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Terms of use

This page (together with the documents referred to on it) provides you with the terms and conditions on which you may make use of the website, whether as a visitor or a registered user. Please read these terms and conditions of use carefully before you start to use the site. By using the website, you indicate that you accept and agree to abide by these terms and conditions of use. If you do not agree to these terms and conditions of use, please refrain from using the website.

ACCESSING THE WEBSITE

Access to the website is permitted on a temporary basis, and we reserve the right to withdraw or amend the information and/or services we provide on the website without notice (see below).

We will use reasonable endeavours to ensure that the site is available 24 hours, 7 days a week. We will not, however, be liable if for any reason the website is unavailable at any time or for any period.

From time to time, we may restrict access to some parts of the website, or the entire website, to users who have registered.
If you choose, or you are provided with, a user identification code, password, or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any third party. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of these terms and conditions of use.

When using the website, you must refrain from making or doing anything listed under the "Prohibited Uses" section of these terms and conditions.

You are responsible for making all arrangements necessary for you to have access to the website. You are also responsible for ensuring that all persons who access the website through your internet connection are aware of these terms and conditions, and that they comply with them.

USE OF THE WEBSITE

These terms and conditions regulate the access to information posted on the website and related services in particular website notifications and posting of comments and/or the use of the website for the purpose of submitting application forms available on the website to the relevant ministries, departments or other entities within the Government of Malta.

Automated Notifications and Comments:
This website offers the service of automated notification on information updates within the website. The notifications functionality allows users to choose what to be notified and when to be notified on information changes. Notifications will be delivered via the email address provided by the user.

This website also offers a comments feature to provide interaction between users and the website owner. The feature allows users to intervene and participate in discussions related to the information posted on the website. We reserve the right to remove comments that:

  • contain abusive, obscene, indecent or offensive language, or link to obscene or offensive material
  • contain swear words or other sorts of profanity
  • are completely removed from the topic of conversation or are non-relevant to the item posted on the wall
  • contain abusive language towards an individual involved in the thread, other organisations or the page administrator
  • constitute spam or promote or advertise products, except where it is for an event, publication or similar item that has direct relevance to the subject of discussion. Information about locating and sharing knowledge and expertise is welcomed, but within the specific discussion provided
  • are designed to cause nuisance to the page administrator or other users
We reserve the right to disable the comments feature at any time without notice.

USE OF GOVERNMENT MOBILE APPLICATIONS

"MobileApp" means the software application provided by us which enables access to Government services on mobile devices including any other software or documentation which enables the use of the software application and any upgrades thereto made available from time to time.

We hereby grant you a non-exclusive, non-transferable, royalty-free, revocable licence to use the MobileApp for your personal use in accordance with these terms and conditions. We licence use of the MobileApp to you on the basis of these terms and conditions and subject to any rules or policies applied by any appstore provider or operator from whose site the MobileApp has been downloaded ('Appstore').

All trademarks, copyright, database rights and other intellectual property rights of any nature in the MobileApp together with the underlying software code are owned either directly by us or by our licensors. We do not sell the MobileApp to you. We remain the owners of the MobileApp at all times.

The MobileApp is currently made available to you free of charge for your personal, non-commercial use. We reserve the right to amend or withdraw the MobileApp or charge for the MobileApp or service provided to you, at any time and for any reason.

You acknowledge that the terms of agreement with your respective mobile network provider ('Mobile Provider') will continue to apply when using the MobileApp. As a result, you may be charged by the Mobile Provider for access to network connection services for the duration of the connection while accessing the MobileApp or any such third party charges as may arise. You accept responsibility for any such charges that arise.

If you are not the bill payer for the mobile telephone or handheld device being used to access the MobileApp, you will be assumed to have received permission from the bill payer for using the MobileApp.

You will not, nor allow third parties on your behalf to (a) attempt to copy, reproduce, alter, modify, reverse engineer, disassemble, decompile, transfer, exchange or translate the MobileApp; or (b) create derivative works of the MobileApp of any kind whatsoever.

We shall use all reasonable efforts for the MobileApp to be fully functional and deliver a homogenous user experience where a) this is technically feasible and b) on devices (i) that are considered mainstream; (ii) having a mainstream operating system; (iii) having the software stack configured as supported by the original device vendor; (iv) having the operating system patched with the latest updates.

We do not accept any responsibility whatsoever for unavailability of the MobileApp or any difficulty or inability to download or access content or any other communication system failure which may result in the MobileApp being unavailable.

You acknowledge the MobileApp may be affected by factors which are beyond our reasonable control including but not limited to the internet and mobile networks which directly impact the quality and availability of the MobileApp.

From time to time updates to the MobileApp may be issued through the Appstore. Depending on the update, you may not be able to use the MobileApp until you have downloaded or streamed the latest version of the MobileApp and accepted any new terms.

We will not be responsible for any support or maintenance for the MobileApp.

The version of the MobileApp may be upgraded from time to time to add support for new functions and services.

We may terminate use of the MobileApp at any time by giving notice of termination to you. Upon any termination: (a) the rights and licenses granted to you herein shall terminate; (b) you must cease all use of the MobileApp.

Without prejudice to the other terms on limitation of liability and disclaimer of warranties set out within, we are not liable to you for any damage or alteration to your equipment including but not limited to computer equipment, handheld device or mobile telephones as a result of the installation or use of the MobileApp.

The downloading of other applications, any technical faults, misuse of your device, battery life, connectivity issues, and any other factors may arise beyond any reasonable control. In this regard, we shall not be held liable in the event of any technical malfunctions of the MobileApp arising from any of the aforementioned factors during the usage.

PROHIBITED USES

You may use the website only for lawful purposes. You may not use the website:

  • In any way that breaches any applicable law or regulation.
  • In any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect.
  • In any way which may infringe our rights or the rights of third parties;
  • To post, transmit or disseminate any information on or via the Website which is obscene, defamatory or in any way harmful;
  • To obtain or attempt to obtain unauthorised access to the Website;
  • To alter, deface or interfere with the Website in any way;
  • To knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware;
  • Attempt to gain unauthorized access to any portion or feature of the services, or any other systems or networks connected to the services or to any Government of Malta server, or to any of the services offered on or through the website, by hacking, password "mining" or any other illegitimate means;
  • To probe, scan or test the vulnerability of the website, including the services or any network connected to the website, nor breach the security or authentication measures on the website, including the services or any network connected to the website, including the services;
  • To reverse look-up, trace or seek to trace the source of any information on any other user of or visitor to the website, or any other customer of the Government of Malta, including any service account not owned by you or exploit the website or any service or information made available or offered by or through the website, in any way where the purpose is to reveal any information, including but not limited to personal identification or information, other than your own information, as provided for by the website or any service provided through the website;
  • To forge headers or otherwise manipulate identifiers in order to disguise the origin of any message or transmittal you send to the Government of Malta on or through the website or any service offered on or through the website. You may not pretend that you are, or that you represent, someone else, or impersonate any other person or entity unless authorised.
We reserve the right to disclose your personal information to any competent law enforcement authorities in the event of a breach of the preceding paragraph.

You also agree:
  • Not to reproduce, duplicate, copy or re-sell any part of the website in contravention of the provisions of these terms and conditions.
  • Not to access without authority, interfere with, damage or disrupt:

    1. any part of the website;
    2. any equipment or network on which the website is stored;
    3. any software used in the provision of the website; or
    4. any equipment or network or software owned or used by any third party.

  • Not to use any "page-scrape", "robot", "spider" or other automatic device, program, algorithm or methodology, or any similar or equivalent manual process, to access, acquire, copy or monitor any portion of the services or any content provided through this website, or in any way reproduce or circumvent the navigational structure or presentation of the services or any content, to obtain or attempt to obtain any materials, documents or information through any means not purposely made available through the website. We reserve the right to bar any such activity.
  • Not to take any action that imposes an unreasonable or disproportionately large load on the infrastructure of the website or Government of Malta systems or networks, or any systems or networks connected to the website.
  • Not to use any device, software or routine to interfere or attempt to interfere with the proper working of the website, including the services, or any transaction being conducted on the website with any other person or entity using the website, including the services.

LINKS TO OTHER WEBSITES

Where the website contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.

LINKS TO THIS WEBSITE

You may link to the website, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. We reserve the right to withdraw linking permission without notice.
The website must not be framed on any other site.

INTELLECTUAL PROPERTY RIGHTS

We are the owner or the licensee of all intellectual property rights in the website, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may print off copies, and may download extracts, of any page(s) from the website for your personal reference and you may draw the attention of others within your organisation to material posted on the website.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

If you print off, copy or download any part of the website in breach of these terms and conditions of use, your right to use the website will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

RELIANCE OF INFORMATION POSTED

Commentary and other materials posted on the website are not intended to amount to advice on which reliance should be placed. We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to the website, or by anyone who may be informed of any of its contents.

CHANGES TO THE WEBSITE

We aim to update the website regularly, and may change the content at any time. If the need arises, we may suspend access to the website, or close it indefinitely. Any of the material on the website may be out of date at any given time, and we are under no obligation to update such material.

COOKIES

A session cookie is a piece of data which is stored on your computer and which expires once you close down your internet browser. The website uses session cookies to temporarily identify user actions when using the website, including the services. A session cookie is information stored in your browser's cache which is only available to the website for the duration of your browser's lifetime window (session) when accessing the website or the services and no other site can request this information. By using this website or the services you consent to the storage of cookies on your personal computer. To ensure that the information stored by the session cookie is cleared from cache on your personal computer, it is highly recommended that you close your browser when you finish using the website or the services.

SECURITY

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of the website or to your downloading of any material posted on it, or on any website linked to it.

LIMITATION OF LIABILITY

The material displayed on the website is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we, any identified contributors (including entities within Government of Malta) and third parties connected to us hereby expressly exclude:

  • All conditions, warranties and other terms which might otherwise be implied by law.
  • Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with the website or in connection with the use, inability to use, or results of the use of the website, any websites linked to it and any materials posted on it, including, without limitation any liability for: loss of income or revenue; loss of business; loss of profits or contracts; loss of anticipated savings; loss of data; loss of goodwill; wasted management or office time; and for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of agreement or otherwise, even if foreseeable.
This does not affect our liability for any other liability which cannot be excluded or limited under applicable law.

DISCLAIMER OF WARRANTIES

We give you no warranty or assurance. We declare and you acknowledge that all implied warranties and conditions are excluded to the maximum extent permitted by law. You should note in particular:

  • The services provided through this website are not intended to constitute a definitive or complete statement of the law on any subject.
  • The services provided through this website are not intended to constitute legal advice in any specific situation.
  • The services provided through this website include archived information and resources, which may be incorrect or out of date.
  • The services provided through this website, and our means of delivering it may be incompatible with your software or computer configuration.
  • We may change or withdraw part or all of any services provided through this website at our discretion.

PRIVACY POLICY

To view our Privacy Policy, please click here.

JURISDICTION AND APPLICABLE LAW

The Maltese courts will have exclusive jurisdiction over any claim arising from, or related to, a visit to the website.

These terms and conditions of use and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of Malta.

VARIATIONS

We may revise these terms and conditions of use at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we made, as they are binding on you. Some of the provisions contained in these terms of use may also be superseded by provisions or notices published elsewhere on the website.

ACCESSIBILITY STATEMENT

This statement applies to the official Ministry and Departments’ websites and was last updated on 21st September 2019.

COMPLIANCE STATUS

The Ministry is committed to making its online services accessible to all. We are dedicated to continuously improving accessibility of our services. We do this by adopting best practices as communicated by stakeholders, such as FITA and users.

COMPLIANCE PROCESS

Our websites are designed to work with the latest web browsers such as Edge, Safari, Firefox and Chrome browsers.

As part of this effort, we adhere to accessibility standard EN310549 and WCAG2.1 guidelines. Our online resources and forms are evaluated both manually and programmatically for conformance to WCAG 2.1 Level AA guidelines. Our websites are designed to work well and be accessible when being accessed with suitably updated hardware and software products. Further recognizing that adherence to standards and guidelines, cannot on its own ensure that a product is accessible, we also carry out usability evaluations in collaboration with users, so as to gather necessary feedback. We also strive to implement accessibility for information channels that are provided via other platforms wherever possible, such as social media.

ACCESSIBILITY MEASURES

Our websites do not rely on font, magnification and colour modification widgets. This is because such functionalities are already integrated in most web browsers or are available via different add-ons and plugins which different users are free to customise to their needs. As a result, these arbitrary user customisations are available for most websites, not only that of our Ministry. In order to allow for this level of customisation, we seek to maximise compatibility with these user modifications.

As part of and in addition to the above-mentioned guidelines, our websites implement the following accessibility features:

  • Maintain a consistent HTML Heading hierarchy and information layout across different web pages.
  • Information content is organised into HTML lists wherever applicable.
  • Mouse Pointer change icon when a link if hovered through Browser’s functionality.
  • Add image title, alt tag and caption wherever this information is relevant and useful.
  • Maximise colour contrast for text where applicable.
  • Actual link text is descriptive enough to inform users where the link points to.
  • Implement all external links so that they open into new browser tabs.

INACCESSIBLE CONTENT

We are not aware of specific inaccessible content or accessibility issues on our websites. If you identify such content, kindly let us know via the contact details provided below. Should such an instance arise our aim is to investigate the issue with a view to identify the accessibility issue and bring the affected area into compliance.

FEEDBACK AND CONTACT DETAILS

Inevitably, we won’t always get it right, the more services and resources we place online, the more likely it may be to miss some problems, but we remain committed to addressing any access issues promptly. And that is where we would like your help. If you experience any difficulties in accessing our websites, or have trouble using any aspect of the website, we would like you to let us know.

You may contact us here:
Email us at: helpline@les.gov.mt
Online Feedback Form

ENFORCEMENT PROCEDURE

The Malta Communications Authority (MCA) is the entity responsible for implementing Directive (EU) 2016/2102 of the European Parliament and of the Council of 26 October 2016 on the accessibility of the websites and mobile applications of public sector bodies. In case your ICT accessibility related query is not addressed or you wish to lodge a formal complaint, you can do so by contacting the MCA by filling the online complaint form .

IMPORTANT LINKS

Directive (eu) 2016 />2102 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL on the accessibility of the websites and mobile applications of public sector bodies
Information on Directive including local process to be adopted by the MCA
Guidelines on wcag 2.1
further resources from fita

If you have any concerns about the privacy policy or any material which appears on the website, please contact us by posting a message in the "Contact Us" section on the website.

Thank you for visiting our website.
Version 3.0
Last updated 16th October 2019

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